Shipping and Delivery

Delivery information

We ship Worldwide. We aim to ship orders promptly with most orders received before 2pm being dispatched the same say. 

Our standard UK delivery charge using Royal Mail First Class service is £4.50 for orders under £100. Next day delivery within the UK (for orders received before 2pm) is £9.95. From time to time we run free postage promotions for all orders. 

Standard delivery to addresses in the Scottish Highlands or the Republic of Ireland costs £7.95. 

We aim to deliver your order within 2 working days. If you need your garment in a hurry, and you have placed your order before 2pm, we can normally offer guaranteed next day delivery using Royal Mail Special Delivery for £9.95.

Deliveries to an EU postal address costs a standard fee of £9.95 and will contact you with an accurate delivery date or tracking number. We are not responsible for Import Duties or Taxes on any orders. 

Standard UK Delivery (small parcel) — £4.50 - Orders under £100

Next Day UK Delivery (small parcel) - £9.95

Standard Delivery (ROI & Scottish Highlands) — £7.95 

EU delivery - £9.95 (free on orders over £150)

Rest of the World (Ex Europe) - £15.00 (tracked and signed for.) 

 

Returns information

 

Easy returns & exchanges
Customer satisfaction is at the heart of what we do but we realise that some items may not suit. We are therefore happy offer an exchange or refund on such items.
 
Please inform us whether you prefer an exchange or a refund. Refunds are issued back to your original payment method assuming the returned item(s) have not been worn or damaged in any way. We do not refund on sale items.
  
We simply ask that you adhere to the following policies:
  • Please return unwanted items within 7 days of receipt*
  • Items should be unworn, unwashed and have any original tags still attached 
Please additionally note:
  • Shipping costs are non-refundable.
  • Any taxes or duties associated with international returns will be at your cost or indicated when you raise a return
  • Refunds can take up to 5 working days from the day of receipt at our Office. 
  • This does not affect your statutory rights.
All returns should be sent to:

La Mandarine, 637A Lisburn Road, Belfast, BT9 7GT, Northern Ireland, UK. 

Once we’ve received your returned item(s) we aim to process your refund within 5 working days of receipt of the returned order. If after 10 working days you have not received the refund from us, please call on +44 7767443391 or email at rachmandarine@gmail.com with your tracking number reference so that we can investigate further.

International customers have 28 days to return their items. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification. 

We are happy to fulfil orders from overseas.  You may be requested to pay import duty in your own country so please be aware of this as we DO NOT cover this charge and may charge a small admin fee for any goods returned due to non-payment of customs duty.