Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we do not offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please return your product to: La Mandarine, 637a Lisburn Road, Belfast, BT9 7GT, Northern Ireland, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping items to the value of over £100, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item so please retain proof of postage.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Normally your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

If you haven’t received a refund yet, please first check your bank account again. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at rachmandarine@gmail.com

Sale items 
Only regular priced items may be refunded, unfortunately we do not offer refunds on sale items.

Exchanges 
We replace items if they are defective or arrive damaged or if you have ordered the incorrect size.